亚马逊旺季过后账号被封该怎么办 亚马逊旺季过后账号被封教程指南

亚马逊旺季过后向来有人欢喜有人愁，不少卖家却因账号被封愁眉不展。店铺账号是卖家的核心利器，即便拥有精湛的运营技巧和亮眼的店铺业绩，一旦账号被封，所有努力都会付诸东流，中小卖家若是遭遇账号被封的情况，更是大概率难有翻身之机。所以亚马逊旺季过后账号被封该怎么办呢?写好一封申诉邮件是问题的关键，只要申诉回来了，产品和店铺才能够有救。

亚马逊申诉主要包含这几种：亚马逊账号被关申诉、亚马逊产品品牌侵权申诉、 亚马逊跟卖申诉、亚马逊卖违禁品申诉、亚马逊被关联申诉。接下来就介绍一下亚马逊申诉途径及邮件范文。

1、亚马逊账号被关申诉邮件范文模板

Dear Amazon seller support:

This is * (店铺名) writing to you.

第一部分：首先，对亚马逊表示感谢，然后介绍该店的业绩(开店时间、订单量、交易量)，最后指出自己的错误并解释原因。

As a new seller on Amazon, we just sold our first item on November 11. 2016. and until today, we have sold * * orders on Amazon. We are very grateful to Amazon for providing us with such an opportunity to offer our customers high-quality products. We plan to offer more high-quality products on Amazon and increase our sales to $100000 per month, with an order volume of * * * and a monthly growth rate of 40-50%. However, we are not familiar with how to meet performance standards, and so far we acknowledge that it was our fault. We have updated the list of our products and detailed information on customer service standards, and promise to do our best to provide high-quality service to customers on Amazon if we can obtain sales licenses again. Can you consider our store's customer seller ratings and rapidly growing sales? Our account has never received negative feedback, and there are still products waiting to be shipped to FBA for * * days. We hope you can give us a chance to improve!

第二部分：列出整改措施(提高高标准服务、熟悉亚马逊店铺规则等等)

If we gain valuable sales opportunities on Amazon, we will take the following measures:

1. Of course, we will be aware of all policies and rules regarding sales on your platform.

2. We will check the lists in our account to see if they provide enough information for customers to make the right decisions.

3. We will focus on items waiting for customers to ship. Carefully inspect to confirm that the customer will receive the product they are satisfied with.

4. Use FBA transportation services to provide customers with excellent transportation services. Educate our warehouse staff to check the orders waiting for shipment every day to confirm that all products will be delivered to customers.

5. Automatically identify order issues and work with customers to resolve them within 24 hours. We will resolve any complaints or product issues in an appropriate manner within one day to safeguard the rights of our customers.

We will establish our own ERP to manage the operation of Amazon sales. Control customer service and transportation services with accurate data.

第三部分：关闭标签：要求亚马逊再次给自己一个机会

Sincerely, we write this. We will make every effort to provide our sales on Amazon. We believe that Amazon will seriously consider this issue, and for us, it is a hope, a new opportunity! We will always provide high-quality products and services to customers sold on Amazon.

Looking forward to receiving your reply.

Best regards

店铺名

2.亚马逊产品品牌侵权上诉电子邮件模板示例

首先，让我们与编辑一起总结一下侵权情况和整改方向：

我已经检查了店铺列表的标题、描述、图片、五点描述和关键字，并承诺将来不会再有品牌侵权错误(即陈述我的行为)。

如果我们发现任何侵犯知识产权的产品或列表，我们将销毁这些产品或删除这些列表;

关注并学习平台的所有政策和规则。未来，在列出产品时，我们将首先核实知识产权问题，以确保产品不侵犯任何其他卖家的品牌或专利权，也不复制他人的标题、图像和描述。

我们将密切关注所有在售产品。如果任何客户反馈他们不满意或对产品的任何问题提出投诉，我们承诺在XX小时内帮助解决问题，并为客户提供最佳的购物体验(让亚马逊相信您在为客户着想)

未来，销售的产品将使用自己的商标和包装进行设计，确保产品是亚马逊的正品，而不是直接从供应商渠道购买，以防止任何可能的商标侵权和包装设计侵权(如果条件允许)。

如果出现任何销售问题，我们将尽快向亚马逊寻求帮助，而不是盲目销售，以避免再次违反亚马逊的规定。

邮件范文

第一部分：对亚马逊通知表示感谢

Dear Amazon seller support, Thank you for your concern of our account.

第二部分：表明已经反思已经找出了问题的原因，表示歉意

Dear Amazon seller support, thank you for your attention to our account. We received a notice today that our sales privileges have been revoked due to our infringement of intellectual property rights. We immediately checked the list.

Firstly, we apologize for our ignorance. We are new to Amazon sales and started operating in August. We lack rules and policies when selling on your platform. Secondly, as stated by Amazon sellers, we were not aware that this product had its own brand, and so far, we acknowledge that this was our fault.

第三部分：整改建议，恳请亚马逊再给自己一次机会

We have removed these products and promised not to sell them on Amazon again. Can you provide the contact information of the car owner? I want to apologize to him for my ignorance and apologize to him for harming the interests of others. Can you consider the customer seller ratings and customer feedback on us? We provide our customers with high-quality products and excellent customer service. We have never received any claims or negative feedback. I hope Amazon can see through this.

If you could give us a chance, we would take the following measures:

1. Of course, we will be aware of all policies and rules regarding sales on your platform.

2. We will check the list in our account to see if there are any lists that do not meet your requirements, and if so, we will immediately fix them.

3. I will inspect all the products I sell, and if customers report any dissatisfaction or product issues, I will resolve them within 12 hours and provide them with the best shopping experience. Please trust me.

If there are any sales issues, we will consult Amazon as soon as possible for help, rather than blindly selling.

3、亚马逊跟卖卖违禁品申诉模板范文

This part of the email writing routine is similar to the two situations introduced above. If there is really a situation of selling or selling prohibited items, it is necessary to make a mistake, identify the reasons, and indicate the willingness and measures for rectification. If there is any misunderstanding, it should be explained as clearly as possible in the email.

4、亚马逊被关联申诉邮件模板范文

关于这类相关上诉，模板和上诉场景相似，主要集中在以下几点：

第一部分：强调你只有一个卖家账户，账户行为良好，没有违反规定的机会，你是一个高质量的卖家。你也可以举一些例子来说明这种情况，比如你的产品非常受欢迎，销售良好，有很多五星评价。

第二部分：尝试提出重新验证或告知导致帐户被禁止的关联帐户

第三部分：最后，我们保证您将严格遵守亚马逊的规则，为客户提供更好的服务和产品。

我们还需要注意，如果卖家的账户与不合规的账户相关联，上诉成功的可能性通常很低。如果卖方的账户与买方的账户相关联，则上诉成功的可能性很高。